BUMF, LLC is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information.
We do not collect logs relating to an organization or user’s activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing BUMF, LLC IP address, connection timestamp, or session duration. This is fundamentally because the servers operating behind BUMF, LLC are owned and controlled by BUMF, LLC.
Our guiding principle towards data collection is to only collect the minimal data required to operate a world-class secure network authorization service at scale. We designed our systems to not have sensitive data about our customers; even when compelled we cannot provide data that we do not possess.
BUMF, LLC is a service that is provided to third party entities, which will be referred to as the “entity”, “organization”, “enterprise”, or (unless otherwise specified) English third person plural: “they”, “them”, “their”, “theirs”, or “themselves”.
The service provided by BUMF, LLC to the organization is for use by whoever they wish be it clients, employees or other relations. These users will be referred to as the users, or (unless otherwise specified) English second person plural: “you”, “your”, “yours”, or “yourselves”.
Information stored about the organization
This section is only applicable to the organization and administrators making use of the management interface at https://blkdor.com. In this section, the second person plural (“you”, “your”, “yours”, or “yourselves”) refers to the individual account holders on the management interface.
Information is collected for the purpose of administering the BUMF, LLC subscription owned by the entity, and includes your email address which you submit when you sign up for our Services. This information is stored by our third party authentication provider, Auth0. All interactions with Auth0 are done over encrypted connections.
Information stored about the entity is for the purpose of maintaining the core BUMF, LLC service, and includes the name, logo, one-time password expiry time and colour choices of the organization.
Billing information collected when utilising groups with a core licence is held securely by our payment partner Paypal, please see Paypal Privacy for more information. BUMF, LLC securely sends Paypal the number of devices in use, billing address, cardholder name and tokenized card details in order to facilitate future payments. BUMF, LLC is a California based company and so billing address details are required in order to determine status on customer invoices.
In addition to the above, critical information to facilitate VPN connections to servers hosted by the entity are stored, including a server name, domain/IP address, port number, CA certificate, server certificate, server key, static TLS Key, routing information and transport protocol.
Finally, information pertaining to abstract persons and devices are kept by us. Information related to the person includes a string that represents a name for the person, along with an email address to deliver one-time passwords to. Information related to the device includes a string that represents the name of the device, along with an optional expiry time for the device. After generation of a device and until consumption, a one-time password that is associated with a group, person and device is also stored.
Information stored about the users
This section is only applicable to the users of the BUMF, LLC native applications, be it on any mobile or desktop platform, and marks the return of the second person plural (“you”, “your”, “yours”, or “yourselves”) referring to the users.
The users are provided with a one-time password to their email address by the organization when assigned a device profile. The organization will have specified an identifier for them which may or may not be their name, along with an identifier for the device that the one-time password is entered on. Once consumed, this one-time password is removed from the server and the profile is synced by use of a cryptographically signed token (JWT) stored only on the users device.
No information is collected by BUMF, LLC about the app users.
After a profile is synced, the secure token is used to request from BUMF, LLC any updates pertaining to the device profile, including revocation and server configuration changes. All other interactions are then solely through the VPN connection directly to the organization’s servers.
Aggregate information stored
BUMF, LLC collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below describes in detail what specific information we collect. These statistics never include anything about what the user has done with the secure network connection: no data about the contents or destinations of traffic, no DNS queries, and no IP addresses.
For users of our VPN applications, we collect practically no metadata on usage. Similarly, for management users we only store a name and email address to allow unique identification of a BUMF, LLC subscription.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
App Data Collection
We do not add any of our own telemetry or tracking to any BUMF, LLC web or native apps. Telemetry information including but not limited to installation/reviews/crash reports may be collected out of our control by third party app distribution platforms or operating systems.
In the rare event that you experience a problem with a native BUMF, LLC app, you may be asked if you wish to submit a bug report automatically which will send you to a pre-populated report on our [issue tracker] https://bumf.co/contact-us . Pre-populated reports contain information about the platform that the app is on, the time of the crash, along with minimal critical debugging information that will allow us to identify the issue quickly. No reports are ever sent automatically, and you can preview all information before it is sent.
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
- We do not know whether a user ever accessed a particular website or service.
- We do not know which user was connected to the secure network at a specific time or which BUMF, LLC server IP addresses they used.
- We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel BUMF, LLC to release retrospective user information based on any of the above, we cannot supply this information because the data doesn’t exist.
Information Related to Email Support
In this section, the second person plural (“you”, “your”, “yours”, or “yourselves”) refers to the individual account holders on management interface.
BUMF, LLC keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact BUMF, LLC, we may collect any information that is listed on your account and any subsequent information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
VPN Tunnel Monitoring
BUMF, LLC does not monitor or log any traffic being sent over the VPN tunnel. The only time BUMF, LLC has knowledge of information regarding a connection is to authenticate users logging into a server operated by an organization. These authentications are logged and submitted to the BUMF, LLC management interface.
Jurisdiction and Applicable Law
BUMF, LLC’s core mission is to keep your information private. We are a registered company in the United States of America.
Should we receive a valid legal order from the court of California to release information pertaining to a user, it is important to note that BUMF, LLC does not collect any IP addresses, browsing history, encryption keys, traffic data, or DNS queries that could be used to identify any specific user.
BUMF, LLC uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
Any servers provided by BUMF, LLC for use as endpoints by organizations are designed to these same standards, but may not be managed by BUMF, LLC.
Any profiles stored on a user’s device are also encrypted and stored in the best means possible for the respective platform.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Even if a government were to physically seize a server, BUMF, LLC endpoint, or user’s device from us, the organization or a user, there would be no logs or information that would tie any individual user to a particular event, website, or behaviour.
Consent and Age Restrictions
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Contacting BUMF, LLC